Customer Service
Publications

Customer Strategy

Customer Strategy is a leading edge, agenda setting bi-monthly magazine that brings senior customer-focused executives the latest in business trends, best practice, winning strategy career opportunities and more. It is essential reading fro those wanting to develop profitable long-term relationships with today’s customers. Editor: Steve Hurst. Published by CMPi

For further information visit: www.customer-strategy.co.uk

Customer First

Customer First is the magazine of the Institute of Customer Service. It is aimed at and relevant to everyone working in customer service, particularly people in the front-line, customer facing roles. Customer First is the voice for everyone engaged in customer-related activities whether in the private, public or third sector. Editor: Gary Dawkes. Published by ICS

For further information visit: www.instituteofcustomerservice.com/customerfirst.aspx

Stakeholder Satisfaction

 This is the magazine for people who want their organisation to deliver results for employees, customers and other stakeholders as part of a coherent strategy to create value for shareholders. There are serious articles designed to inform, stimulate, debate and sometimes provoke. The aim is to be thought leaders in the field of managing relationships with all stakeholder groups. Editor: Charlotte Ratcliffe. Published by The Leadership Factor

For further information visit: www.stakeholdermagazine.com

Customer Magazine

An excellent magazine, published ten times a year by my old colleague from Quest Media days, Grant Farrell.  The newly appointed editor is Matthew Bailey and my good friend, and occasional wining and dining pal, Annie Mulady is a regular contributor – so it has to be good. 

If you are a customer service decision maker, subscription is available 

For further information visit: www.customermagazine.net